Care during COVID-19
Our Approach & FAQs
Despite the current difficult circumstances surrounding COVID-19, and the subsequent lockdown, at Bothwell Castle Care Home we are working hard to keep everything as normal as possible for residents. We are pleased to remain free from COVID-19 at this time
The health, safety and wellbeing of our residents and staff are always our top priorities, and our team are working around the clock to continue to provide the high levels of care as expected of our home. .
We were proud to receive the score of “Very Good” across all areas in a recent Care Inspectorate evaluation of “How good is our care and support during the COVID-19 pandemic?”
While the world may have changed for the moment, the need for care and companionship has not, in particular when faced with isolation, loneliness and potential irregularity in care provision due to social distancing and lockdown restrictions. That is why throughout this time we have been continuing to welcome enquiries and safely admit new residents to our home.
Here we have pulled together some answers to our most Frequently Asked Questions. However, we are always happy to answer any individual queries you may have: please don’t hesitate to get in touch.
We are all doing well and are proud to say we do not have COVID-19 in our home.
There has been a lot of media coverage about care homes not having enough PPE. To put your minds at ease, we at Bothwell Castle are fine and have no problems in getting PPE through our supply channels, and we also have support from the Social Care Partnership.
A recent Care Inspectorate evaluation of “How good is our care and support during the COVID-19 pandemic?” saw us receive scores of “Very Good” in all areas, and explained:
“We observed staff using PPE well, and the home had adequate PPE supplies. There was good staff knowledge and practice of infection prevention and control. The home was clean with good cleaning routines in place.”
We continue to monitor the situation daily.
We have always had the ability to admit new residents into the home. As per the legislation, we would close to admissions when there was suspect or confirmed cases of COVID-19 in the home.
The Care Inspectorate’s current inspection focus is, understandably, on service performance in relation to COVID-19 infection prevention and control, PPE, staffing and people’s wellbeing.
To support this process, an additional key inspection question with associated quality indicators has been added to their reports:
Key question 7: How good is our care and support during the COVID-19 pandemic?
The quality indicators for key question 7 are:
7.1 People’s health and wellbeing are supported and safeguarded during the COVID-19 pandemic
7.2 Infection control practices support a safe environment for both people experiencing care and staff
7.3 Staffing arrangements are responsive to the changing needs of people experiencing care.
Bothwell Castle were delighted to receive grades of “Very Good” for each of the key areas, with the Inspectorate reporting:
We carried out an inspection on 12 June with a nurse from NHS public health. We found that people who live in the home were well cared for. There was good work with health professionals to support people living in the home. People were being supported to remain active, and one-to-one activities for people were taking place. Families were informed and involved in their loved ones’ care. We observed staff using PPE well, and the home had adequate PPE supplies. There was good staff knowledge and practice of infection prevention and control. The home was clean with good cleaning routines in place.
We were delighted to recently receive the green light for outdoor visits from 3rd July 2020, in line with recent guidance from the Scottish Government.
We have worked hard to protect the safety of our residents and our team, and will continue to do so as our priority. We are currently in the process of updating our risk assessments and protocols to make sure visits are planned in a way which minimizes risk for everyone involved while ensuring an enjoyable experience.
Throughout this difficult time we will continue to safely admit residents, with procedures in place to ensure the safety and wellbeing of our current residents and staff. Any new admission will require to have 2 negative tests prior to agreed admission date, they will then be isolated from all other residents for a period of 7 days and monitored for any symptomatic presentation.
The priority for us will always be to maintain safety. New guidelines have now been set in place around how we progress to admission and discharge, and we would always follow the guidelines to enable safe transfer/discharge process.
The guidelines indicate that we monitor all staff for any symptomatic presentation daily. All staff have a good understanding of the characteristics of COVID-19 and its transmission and the principles of Infection Prevention and control.
We would ask you to think carefully about any decision, we would offer support and guidance around any implications around this decision and the affects to your relative, should you decide that this is the way you want to progress. We would continue to support and guide where we can to offer other solutions.
Please continue to be reassured that all the actions we are taking, have taken, and will take in the future, have reflected the most current guidance and advice published by the UK Government and Public Health (Scotland).
The team have been providing your loved ones with social interaction by continuing to connect residents in creative ways, whilst respecting social distancing guidance/ We will continue to use technology platforms such as FaceTime and Skype to ensure the much-valued engagement continues.
We would like to take this opportunity to thank all of our residents and their families for their continued support during this difficult time, in addition to the support of our local community.
Finally, please do have your dancing shoes at the ready – when this is all over we will be throwing the biggest party ever!